Integration / CRM
Zoho Desk integration
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions
About Zoho Desk
Zoho Desk is a context-aware helpdesk platform that helps support teams track, manage, and resolve customer tickets. It streamlines workflows and gives you actionable insights into every customer interaction.
All integrations- Category
- CRM, Sales & Customer Support
- Connection
- OAuth
- Type
- Tool
- Actions
- 32
- Tags
- library
Example prompts
What you can ask Growf to do with Zoho Desk
- “List high-priority open support tickets”
- “Summarize recent customer interactions today”
- “Create new ticket for incoming email”
- “Assign unresolved tickets to support agents”
Available actions
32 actions your agents can run in Zoho Desk
Create Contact
Tool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a support requester. Returns the created contact with id and webUrl for downstream operations.
Create Ticket
Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
Download Ticket Attachment
Download a file attachment from a Zoho Desk ticket by attachment ID. Use this action when you need to retrieve a specific file that was previously attached to a ticket. Requires both the ticket ID and the attachment ID to identify the file to download.
Get Agent
Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
Get Agents Count
Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
Get Contact
Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
Get Contacts By IDs
Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
Get Department
Tool to fetch details of a Zoho Desk department by ID.
Get Department Logo
Tool to get/download a department's logo from Zoho Desk.
Get Departments Count
Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
Get Ticket
Get Ticket
Get Ticket Latest Thread
Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.
Put Zoho Desk to work inside Growf.
Connect it once and every workspace, agent and workflow can use it — securely, with your team in the loop.