Zendesk integration

Apply Zendesk Macro Preview

Preview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status, or other properties. Use this action to review macro changes before applying them to ensure the o…

Autocomplete Problems

Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.

Autocomplete Users

Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name prefix for quick user lookup and autocomplete functionality.

Check Host Mapping Validity for Existing Brand

Check the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action when you need to verify that DNS records are correctly configured for an existing brand that has alr…

Count Deleted Users

Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.

Count User CCD Tickets

Count tickets where the specified user is CCD (carbon copy distribution). Returns an approximate count of tickets where the user appears in the CCD field. Use when you need to know how many tickets a user is copied on for reporting or operational purposes.

Count Custom Object Records

Count the number of records in a specific Zendesk custom object. Use when you need to determine the total number of records for a custom object type, which is useful for reporting, capacity planning, or validation before creating new records. This is a read-only, idempotent operation. Example use c…

Count Zendesk Organizations

Count the number of organizations in Zendesk. Returns an approximate count of organizations with the timestamp of when the count was last calculated. This is a read-only, idempotent operation. Use when you need to know the total number of organizations for reporting, capacity planning, or operation…

Create Access Rule

Create an access rule for a custom object in Zendesk. Access rules control which users can view or modify custom object records based on conditions. Use when you need to set up data access policies for custom objects, such as limiting access to records created by the current user or records assigne…

Install Zendesk App

Install a Zendesk app in the account. Use when you need to add an app from the Zendesk marketplace or a private app to your Zendesk instance. You must provide the app_id; settings are optional for apps that have defaults or no configurable settings. This action is irreversible once installed.

Send Notification to App

Send a notification to currently open instances of a Zendesk app. Use when you need to push real-time notifications or data to a Zendesk app that is currently open in an agent's interface. The notification triggers an event in the app, which can then respond with custom behavior (e.g., display a po…

Create Autocomplete Tags

Search for Zendesk tags using autocomplete via POST request body. Use when you need to find tag suggestions based on a partial tag name for tagging tickets or organizing content.