Helpdesk integration

List Agents

Retrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (owner, normal, viewer) - Team memberships - Status (active or invited) - Auto-ass…

List Canned Responses

Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.

List Custom Fields

Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.

List Email Domains

Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets via custom email addr…

List Licenses

Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use this action to: - Ch…

List Reply Addresses

Lists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified email domain and can be used as the "From" address when sending ticket responses to customers. Use …

List Rules

Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.

List Subscriptions

Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and number of paid agent slots. Use this tool to retrieve subscription details including plan codes, pric…

List Teams

Lists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurations. Teams are organizational units that group agents and manage ticket routing. Use this action to…

List Tickets

List all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrieve tickets for monitoring, reporting, or processing. Key features: - Retrieves tickets from specifi…

List Trusted Emails

Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.

List Views

Tool to list agent views. Use when you need to retrieve saved ticket views after authentication.