Gleap integration

Archive All Tickets

Tool to archive all tickets matching specific type and status criteria. Use when you need to bulk archive multiple tickets at once based on their type and status.

Archive a Ticket

Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.

Clone Engagement

Tool to clone an existing engagement. Use when you need to duplicate an engagement with all its configuration.

Create a Collection

Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.

Create AI Content

Tool to create or update AI content in Gleap's knowledge base. Use when adding new documentation, help articles, or product information that AI assistants can reference. Supports text, file, and product content types with optional batch operations.

Create a new chat message

Creates a new chat message in a Gleap chat session. Use this action to: - Send a message as a user or admin in an existing chat session - Reply to customer inquiries in the Gleap support system - Add messages to ongoing conversations The action requires a valid sessionId (obtained from get_all_sess…

Create a new session

Create a new user session in Gleap and associate it with a project. Use this to track user activity, engagement metrics, and session data. Sessions can be created with minimal information and enriched later through identify_user or other API calls.

Create a new team

Tool to create a new team. Use when you have team details ready and want to assign tickets among members.

Create a new ticket

Create a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments. Supports custom metadata and sentiment tracking for comprehensive ticket management and customer feedback analysis.

Create Engagement Banner

Tool to create a new engagement banner in Gleap. Use when you want to add a banner for user engagement, announcements, or surveys. All fields are optional; the API will create a banner with default values if no fields are specified (default name: 'New survey', status: 'draft', format: 'widget', fre…

Create Engagement Checklist

Tool to create a new engagement checklist. Use when you need to set up a step-by-step guide or task list for users.

Create Engagement Cobrowse

Tool to create a new cobrowse product tour. Use when you need to set up an interactive guided tour for users to follow.