Integration / Sales & Customer Support
Charla integration
Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.
About Charla
Charla is a live chat and AI customer-support platform for property teams. It helps manage guest conversations, property contacts, and support knowledge.
All integrations- Category
- Sales & Customer Support, Collaboration & Communication
- Connection
- API key
- Type
- Tool
- Actions
- 9
- Tags
- library
Example prompts
What you can ask Growf to do with Charla
- “Export unresolved Charla conversations from today”
- “Find property contacts needing follow-up”
- “Create article for check-in questions”
Available actions
9 actions your agents can run in Charla
Create Knowledge Base Article
Create a knowledge base article. Charla generates its URL slug from the title and may use it for chatbot training according to the property's AI settings. Defaults to a private draft.
Delete Knowledge Base Article
Permanently delete one knowledge base article by ID. This cannot be undone, and deleting an already-missing article fails.
Get Contact
Return one contact in the connected Charla property by UUID.
Get Knowledge Base Article
Return the full content and metadata of one knowledge base article by ID.
List Contacts
Return one page of contacts for the connected Charla property, ordered by most recently modified.
List Conversations
Export one page of conversations grouped by contact for the connected Charla property, including message history.
List Knowledge Base Articles
Return one page of knowledge base article summaries for the connected Charla property, newest first.
List Knowledge Base Categories
Return all knowledge base categories available in the connected Charla property.
Update Knowledge Base Article
Replace every writable field of an existing knowledge base article. Charla regenerates the URL slug from the replacement title and may retrain chatbot content according to the property's AI settings.
Put Charla to work inside Growf.
Connect it once and every workspace, agent and workflow can use it — securely, with your team in the loop.