Request Tracker (RT) integratie

Add Ticket Comment

Add a private internal comment to an RT ticket. The comment creates a durable transaction that REST2 cannot remove; RT scrips may still notify staff.

Create Ticket

Create a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot be fully erased through REST2.

Get Queue

Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.

Get Ticket

Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.

Get Ticket History

Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.

List Queues

List queues visible to the connected RT user so an agent can select a queue for ticket search or creation. Returns one bounded page.

List Ticket Attachments

List attachment metadata references associated with a visible RT ticket without downloading attachment content.

Reply to Ticket

Send public correspondence on an RT ticket. This can email requestors or other recipients according to RT configuration and creates a durable transaction that REST2 cannot remove.

Search Tickets

Search visible RT tickets with an explicit TicketSQL expression and return one bounded page. Use a condition such as `id > 0` when listing tickets; an omitted search does not list all tickets.

Search Users

Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.

Update Ticket

Update selected metadata on an existing RT ticket and verify every requested field by reading it back. Omitted fields are unchanged.