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Integratie / CRM

Pylon MCP integratie

Pylon is an AI-native B2B customer support platform that unifies ticketing, chat, knowledge base, and account intelligence across channels like Slack Connect, Microsoft Teams, email, and in-app chat.

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Over Pylon MCP

Pylon is an AI-native B2B customer support platform for ticketing, chat, knowledge base, and account intelligence. It helps support teams manage customer issues across Slack Connect, Microsoft Teams, email, and in-app chat from one place.

Alle integraties
Categorie
CRM, Collaboration & Communication, Developer Tools & DevOps
Verbinding
OAuth
Type
Tool
Acties
12
Tags
library

Voorbeeldprompts

Wat je Growf kunt vragen te doen met Pylon MCP

  • “Summarize escalated Pylon tickets by account”
  • “Create Pylon ticket from Slack thread”
  • “Find overdue customer conversations in Pylon”

Beschikbare acties

12 acties die je agents kunnen uitvoeren in Pylon MCP

  • Create issue

    Create a new issue/ticket in Pylon. Requires an organization ID, account ID, title, and body HTML. Optionally specify requester, priority, assignee, team, and tags.

  • Get account

    Get full details for a Pylon customer account. Pass either the account ID (UUID) or external ID. Returns account details including name, domain, owner, tags, custom fields, and linked channels.

  • Get contact

    Get full details for a Pylon contact (customer). Pass the contact ID (UUID). Returns contact details including name, email, account, and custom fields.

  • Get issue

    Get full details for a Pylon support issue/ticket. Pass either the issue ID (UUID) or issue number. Returns title, body, state, metadata, custom fields, and nested account/assignee/requester info.

  • Get issue messages

    Get the full message history for a Pylon issue. Pass either the issue ID (UUID) or issue number. Returns all messages in chronological order with author info.

  • Get me

    Get the currently authenticated user's details. Returns the user's name, email, role, and teams. No parameters required.

  • Get user

    Get full details for a Pylon user (team member). Pass the user ID (UUID). Returns user details including name, email, role, and teams.

  • Search accounts

    Search for customer accounts in Pylon. Returns a lightweight summary of accounts matching the specified filters. Supports filtering by custom fields using the custom_field_filters parameter - pass the custom field slug as the field name. For user-type custom fields (e.g. Salesforce AE owner), you c…

  • Search issues

    Search for issues/tickets in Pylon. Returns a lightweight summary of issues matching the specified filters. Supports cursor-based pagination - use the returned cursor to fetch additional pages. To get full issue details including body, custom fields, and nested account/assignee/requester info, use …

  • Update account

    Update an existing customer account in Pylon. You can update the name, owner, tags, and custom fields. Use the get_custom_fields tool with object_type 'account' to discover available custom field slugs. Use the get_account tool to get full account details before updating.

  • Update issue

    Update an existing issue/ticket in Pylon. You can update the state, assignee, team, and tags. Use the issue resource (issue://{issueId}) to get full issue details before updating.

  • Upload account files

    Upload one or more files (e.g. PDFs) into the Files tab of an account. Files with a matching filename are overwritten. Max 5 files per call, max 10 MB per file.

Zet Pylon MCP aan het werk in Growf.

Koppel het één keer en elke workspace, agent en workflow kan het gebruiken — veilig, met je team in de loop.

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