Plain integratie

Add Customer To Group

Tool to add a customer to one or more customer groups. Use when you have a customer and groups ready.

Create Customer Group

Creates a new customer group in Plain for organizing and segmenting customers. Customer groups allow you to categorize customers (e.g., by pricing tier, feature access, or support level) and manage them more effectively in your support workflow. Each group has a unique key, display name, and visual…

Create Thread

Tool to create a new thread. Use after obtaining valid customer identifier.

Delete Customer

Tool to delete a customer from the system. Use when you need to remove a customer by their ID.

Delete User

Tool to delete a user from the system. Use when you need to remove a user by their ID after confirming existence.

Fetch Company

Tool to fetch company details by ID. Use when you need the full profile of a company, including name, domain, contract value, owner info, and timestamps.

Fetch Issues

Fetches external issue tracker links (Jira, Linear, GitHub, etc.) associated with a customer's threads. Returns a flattened list of all issue links across the customer's threads, including the thread context for each issue. Useful for getting a complete view of all external issues related to a cust…

Fetch Tier

Tool to fetch a tier by its ID. Use when you have a tier ID and need its metadata before proceeding. Example: "Fetch tier with ID tier_123".

Get Customer By Email

Fetch customer details by email address. Returns customer information if found, or null if no customer exists with that email.

Get Customer By ID

Tool to retrieve details of a specific customer by their unique ID. Use after obtaining the customer's ID to fetch their complete record.

Get Customers

Tool to fetch a list of customers. Use when retrieving multiple customer records with pagination, filtering, or sorting.

Get Thread By ID

Fetches comprehensive details of a specific thread by ID, including customer info, status, priority, labels, and assignments. Returns null if thread not found.