Freshdesk integratie

Add Note to Ticket

Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.

Add Ticket User Access

Tool to add agent access to a specific ticket in Freshdesk. Use when you need to grant agent(s) permission to view or interact with a ticket. The endpoint accepts agent IDs (not contact IDs) and returns the list of agent IDs that have access to the ticket.

Add Watcher to Ticket

Tool to add the authenticated user as a watcher to a Freshdesk ticket. Use when you need to follow a ticket's progress and receive email notifications for updates like replies or status changes. The API automatically uses the authenticated user's credentials and does not require additional paramete…

Bulk Unwatch Tickets

Tool to remove the authenticated user as a watcher from multiple Freshdesk tickets in bulk. Use when you need to stop following multiple tickets at once and stop receiving email notifications for their updates. The API automatically uses the authenticated user's credentials.

Bulk Update Tickets

Tool to update multiple tickets simultaneously in bulk. The bulk update operation runs asynchronously in the background, and returns a job_id to track progress. Use when you need to modify the same properties across multiple tickets efficiently.

Cancel Contact Import

Tool to cancel an ongoing contact import operation in Freshdesk. Use when you need to halt a contact import process that is currently running.

Create Admin Group

Tool to create a new admin group in Freshdesk. Use when you need to create a new admin group with specific agents, escalation settings, and automatic assignment configuration.

Create Admin Group

Tool to create a new admin-level support agent group in Freshdesk. Use when you need to create groups for organizing support agents and managing ticket routing at the admin level.

Create Admin Ticket Field

Tool to create a new custom ticket field in Freshdesk. Use when you need to add a new field definition for capturing additional ticket information (e.g., priority level, customer type, issue category). The field type can be text, number, dropdown, checkbox, date, or paragraph.

Create Admin Ticket Field Section

Tool to create a new section within a ticket field in Freshdesk. Use when you need to add conditional field sections that appear based on selected dropdown choices.

Create Multiple Agents

Tool to create multiple agents in Freshdesk in a single bulk operation. Use when you need to add multiple agents at once. This is an asynchronous operation that returns a job_id for tracking the creation status.

Create Canned Response

Tool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.