Role / Customer
Customer Success Manager
Full-time
- Location
- Remote-first
- Working model
- Remote-first, Europe
- Salary
- €4,000 – €5,500 gross p/m
- Start date
- As soon as you are ready
About Growf
AI Operating System for agencies.
Growf is building the AI Operating System for agencies. The platform brings strategy, execution and client context together in one place.
We help agencies work smarter, make better decisions and grow without adding headcount.
Your mission
Shape how agencies adopt, use and stay with Growf.
Own onboarding, adoption and the commercial health of the customer base. Define the success motion and personally run key accounts in the early stage.
Work directly with the founders, product and marketing. Turn customer reality into retention, expansion and product insight.
001
Onboarding and adoption
Get agencies live and using Growf in their daily work. Remove friction, set a clear path to value and keep usage visible.002
Retention and expansion
Own renewal, health and growth inside existing accounts. Spot risk early and turn successful usage into expansion.003
Customer voice
Bring the customer into product and marketing. Share patterns, stories and proof that make Growf sharper.004
Motion and operations
Own the success playbook, tooling and reporting. Decide what stays founder-led and grow the function when ready.
First year
What success looks like.
The role starts hands-on. First create clarity, then build a repeatable engine.
01 / Foundation
0–3 months
Create the foundation.
A clear onboarding path, the first accounts live and you know what good adoption looks like.02 / Engine
3–6 months
Build the engine.
Predictable success rhythm, visible health metrics and a working expansion motion.03 / Scale
6–12 months
Scale what works.
A proven playbook, a healthier customer base and the first hire or partner to extend the team.
Who you are
Commercial operator. Close to the customer.
You combine relationship skill with operational discipline and treat retention as a product outcome.
Core signals
- You have worked in customer success, account management or implementation at a B2B SaaS or technology company.
- You have owned onboarding, retention or expansion before.
- You translate customer problems into concrete actions and measurable results.
- You have kept customers, grown accounts or turned messy adoption into a working motion.
Bonus signals
You understand agencies, professional services or complex B2B workflows.
You communicate clearly with founders, users and buyers.
You work with CRM, analytics and AI tools. Agency experience is a plus.
What Growf offers
Build the function. Shape the company.
A key role with direct influence on the customer, the product and how Growf grows.
01 / Influence
Direct strategic influence.
Work with the founders on product, pricing and the customer motion — not just tickets.02 / Ownership
Build customer success from scratch.
Own the playbook, the accounts and the health metrics. Decide what stays founder-led.03 / Terms
€4,000 – €5,500 gross p/m.
Plus equity, 25 days of leave, pension, your own equipment and a learning budget.
Application
Show the proof. Skip the cover letter.
Send three concrete examples that show how you onboard, retain and grow customers.
Make your work verifiable
- An onboarding or adoption motion you own.
- A retention or expansion result you can point to.
- Something that shows how you turn customer insight into action.
The process
Apply now — send your examples and a short note.
Intro call — 30 minutes on what you want to achieve.
In-depth interview — 60 minutes on your experience and decisions.
Role-specific final step — a practical case or working session, explained upfront.
Apply for this role
Send three concrete examples that show how you onboard, retain and grow customers. A cover letter is optional.