Click here for the billing page
1. Billing overview
- Subscriptions: Growf offers Starter, Pro, and Enterprise plans, billed monthly or annually.
- Annual Billing: Provides a discount compared to monthly billing and requires a 12-month contract.
- Currency: All payments are processed in EUR, excluding VAT, unless a valid VAT number has not been provided.
Add your VAT number after selecting a plan:
2. Payment methods
- Accepted payments: You can pay using iDEAL or credit card.
- Payments are securely processed, and invoices are available for download in your account settings.
3. Updating payment details
- Navigate to User settings > Billing.
- Click Update payment method to add or change your payment details.
4. Managing subscriptions
- Upgrading plans: Upgrade at any time from the Billing section of your account. Changes take effect immediately.
- Canceling a subscription:
- Go to User settings > Billing.
- Select Cancel subscription and confirm.
- Note: Yearly contracts automatically renew unless canceled before the end of the 12-month term.
5. Invoicing
- Accessing invoices: Find your past and current invoices in the Billing section.
- Contact for invoicing support: If you need help, reach out to support via Growf Support.
6. Frequently asked questions
Q: Can I switch between monthly and annual billing?
A: Yes, you can change your billing preference from monthly to annual in your account settings. Annual to monthly is not possible.
Q: What happens if my payment fails?
A: You’ll receive an email notification. Update your payment method to avoid interruptions.
Q: Can I get a refund?
A: Refunds are not available for completed billing periods. Please review our Terms of Service for details.
Need help?
For further assistance, submit a support ticket via Growf Support or contact your Customer Success Manager.