---
title: "Request Tracker (RT) integration | Growf"
description: "Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets… Connect Request Tracker (RT) to Growf."
url: "https://www.growf.io/integrations/request_tracker/"
language: "en"
---

Integration / Sales & Customer Support

![Request Tracker (RT) logo](https://logos.composio.dev/api/request_tracker)

# Request Tracker (RT) integration

Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.

[Get a demo](https://www.growf.io/demo/)

About Request Tracker (RT)

## Request Tracker (RT) is a ticketing and workflow platform for managing support requests, queues, users, assets, and knowledge articles. It helps support and operations teams track work, enforce process, and keep request history in one place.

[All integrations](https://www.growf.io/integrations/)

Category

Sales & Customer Support, Developer Tools & DevOps

Connection

API key

Type

Tool

Actions

1188

Tags

library

Example prompts

## What you can ask Growf to do with Request Tracker (RT)

- “List new high priority support tickets”

- “Create ticket in customer support queue”

- “Summarize unresolved tickets by queue”

Available actions

## 1188 actions your agents can run in Request Tracker (RT)

- Add Ticket Comment  
Add a private internal comment to an RT ticket. The comment creates a durable transaction that REST2 cannot remove; RT scrips may still notify staff.
- Create Ticket  
Create a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot be fully erased through REST2.
- Get Queue  
Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.
- Get Ticket  
Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.
- Get Ticket History  
Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.
- List Queues  
List queues visible to the connected RT user so an agent can select a queue for ticket search or creation. Returns one bounded page.
- List Ticket Attachments  
List attachment metadata references associated with a visible RT ticket without downloading attachment content.
- Reply to Ticket  
Send public correspondence on an RT ticket. This can email requestors or other recipients according to RT configuration and creates a durable transaction that REST2 cannot remove.
- Search Tickets  
Search visible RT tickets with an explicit TicketSQL expression and return one bounded page. Use a condition such as \`id > 0\` when listing tickets; an omitted search does not list all tickets.
- Search Users  
Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.
- Update Ticket  
Update selected metadata on an existing RT ticket and verify every requested field by reading it back. Omitted fields are unchanged.

## Put Request Tracker (RT) to work inside Growf.

Connect it once and every workspace, agent and workflow can use it — securely, with your team in the loop.

[Get a demo](https://www.growf.io/demo/)