---
title: "Pylon MCP integration | Growf"
description: "Pylon is an AI-native B2B customer support platform that unifies ticketing, chat, knowledge base, and account intelligence… Connect Pylon MCP to Growf."
url: "https://www.growf.io/integrations/pylon_mcp/"
language: "en"
---

Integration / CRM

![Pylon MCP logo](https://logos.composio.dev/api/pylon_mcp)

# Pylon MCP integration

Pylon is an AI-native B2B customer support platform that unifies ticketing, chat, knowledge base, and account intelligence across channels like Slack Connect, Microsoft Teams, email, and in-app chat.

[Get a demo](https://www.growf.io/demo/)

About Pylon MCP

## Pylon is an AI-native B2B customer support platform for ticketing, chat, knowledge base, and account intelligence. It helps support teams manage customer issues across Slack Connect, Microsoft Teams, email, and in-app chat from one place.

[All integrations](https://www.growf.io/integrations/)

Category

CRM, Collaboration & Communication, Developer Tools & DevOps

Connection

OAuth

Type

Tool

Actions

1144

Tags

library

Example prompts

## What you can ask Growf to do with Pylon MCP

- “Summarize escalated Pylon tickets by account”

- “Create Pylon ticket from Slack thread”

- “Find overdue customer conversations in Pylon”

Available actions

## 1144 actions your agents can run in Pylon MCP

- Create issue  
Create a new issue/ticket in Pylon. Requires an organization ID, account ID, title, and body HTML. Optionally specify requester, priority, assignee, team, and tags.
- Get account  
Get full details for a Pylon customer account. Pass either the account ID (UUID) or external ID. Returns account details including name, domain, owner, tags, custom fields, and linked channels.
- Get contact  
Get full details for a Pylon contact (customer). Pass the contact ID (UUID). Returns contact details including name, email, account, and custom fields.
- Get issue  
Get full details for a Pylon support issue/ticket. Pass either the issue ID (UUID) or issue number. Returns title, body, state, metadata, custom fields, and nested account/assignee/requester info.
- Get issue messages  
Get the full message history for a Pylon issue. Pass either the issue ID (UUID) or issue number. Returns all messages in chronological order with author info.
- Get me  
Get the currently authenticated user's details. Returns the user's name, email, role, and teams. No parameters required.
- Get user  
Get full details for a Pylon user (team member). Pass the user ID (UUID). Returns user details including name, email, role, and teams.
- Search accounts  
Search for customer accounts in Pylon. Returns a lightweight summary of accounts matching the specified filters. Supports filtering by custom fields using the custom\_field\_filters parameter - pass the custom field slug as the field name. For user-type custom fields (e.g. Salesforce AE owner), you c…
- Search issues  
Search for issues/tickets in Pylon. Returns a lightweight summary of issues matching the specified filters. Supports cursor-based pagination - use the returned cursor to fetch additional pages. To get full issue details including body, custom fields, and nested account/assignee/requester info, use …
- Update account  
Update an existing customer account in Pylon. You can update the name, owner, tags, and custom fields. Use the get\_custom\_fields tool with object\_type 'account' to discover available custom field slugs. Use the get\_account tool to get full account details before updating.
- Update issue  
Update an existing issue/ticket in Pylon. You can update the state, assignee, team, and tags. Use the issue resource (issue://{issueId}) to get full issue details before updating.
- Upload account files  
Upload one or more files (e.g. PDFs) into the Files tab of an account. Files with a matching filename are overwritten. Max 5 files per call, max 10 MB per file.

## Put Pylon MCP to work inside Growf.

Connect it once and every workspace, agent and workflow can use it — securely, with your team in the loop.

[Get a demo](https://www.growf.io/demo/)